Terms & Conditions
General
Group classes
Private classes
- All Pilates Focus classes are taught by Helena Suarez
- For one-off (drop-in) sessions, payment by cash or cheque will be made at the start of the session
- For packages, a voucher will be printed with the client's name and expiry date on receipt of payment for the full amount by cash or cheque
- Vouchers are valid for 12 weeks and cannot be extended
- Vouchers are non-refundable
- If for reasons beyond her control, Helena Suarez is not able to offer 10 classes (with one option to reschedule per class) within 12 weeks, then the client will be refunded for classes remaining in voucher
- Vouchers will be stamped at the beginning of each class and a class register will be kept by Helena
In the event of disagreement between the voucher and the register, the register will take precedence
Group classes
- Group sessions are designed for 4 or more people, paying as a group
- The frequency, time and location for sessions will be agreed in advance. If the group can't attend a session, please let me know in advance and we will re-schedule (subject to availability)
- Drop-ins are welcome subject to space availability, and will incur the drop-in fee
- For no-shows and cancellations with less than 24 hours' notice, the full fee will be charged
Private classes
- The frequency, time and location for sessions will be agreed in advance. If you can't attend a session, please let me know in advance and we will re-schedule (subject to availability)
- I operate a strict 24 hour cancellation policy for all private lessons (cancellations over the phone, not by email)
- For no-shows and cancellations with less than 24 hours' notice, the full fee will be charged